Q: My Home windows 7 PC suffered a failure of the primary circuit board and a few harm to the onerous drive. I misplaced loads of knowledge (photographs and family tree information) as a result of a pc technician was unable to get better them from the onerous drive. I questioned why the technician was capable of get better so little knowledge. Why may he discover some footage, however not all of them? I additionally was shocked that through the restoration course of, many notices stated that we didn’t have the permission to see the information saved on disk drive. Why not?
If I had made a back-up of the information, may extra knowledge have been recovered from the onerous drive?
MARGIE BRATLAND, Chanhassen
A: A latest back-up of your PC’s knowledge (to an exterior onerous drive or a USB flash drive) would have made it pointless to get better the information from the PC’s broken onerous drive. As well as, the back-up course of may need given you an early warning of the PC’s issues by notifying you that some information on its onerous drive could not be copied (signifying that they is perhaps broken.)
However with out figuring out extra about what occurred to your onerous drive, I can not say precisely why you could not get better extra knowledge. For instance, was the disk broken by {an electrical} brief circuit between the primary circuit board and the drive? Or did the onerous drive undergo a “head crash” wherein the disk’s read-write head stops floating above the disk and strikes the disk’s floor?
However any harm may have hindered recovering the information saved on the disk. Here is how:
Usually Home windows creates a listing for a tough disk that lists the place every file is saved. Because the onerous disk fills up, newly saved information have to be damaged into items that may match into obtainable disk area. However even then, the listing can find the place all of the items are.
The success of recovering information from a broken onerous drive hinges on whether or not each the listing and the saved knowledge are intact. If the listing has been destroyed, the disk restoration software program faces a more durable job: It should search the onerous disk on the lookout for the completely different items a file, then attempt to reassemble the file as if it have been placing collectively a jigsaw puzzle. If even one piece of a file cannot be discovered, all the file might be unrecoverable.
That might clarify your knowledge loss. However why did not you’ve got “permission” to view some your personal information? In Home windows, particular person information are saved in file folders. Every of those folders has a safety part that determines which customers of your PC have entry to a specific folder. If harm to the disk obliterated a folder’s safety info, your “permission” to entry the folder would possibly now not exist.
Q: I paid to be a premium consumer of the Microsoft Mahjong puzzle recreation on my Home windows 10 laptop computer (premium eliminates promoting and provides different perks.) However after some Home windows updates, the sport’s premium choice stop working. Microsoft has been of little assist. What can I do?
SHARON FERGUSON, Woodland Park, Colo.
A: Open Settings, select “Apps” and click on “Apps & Options.” From the listing, select Microsoft Mahjong, click on “superior choices” then select both “restore” or “reset.” Restart your PC.
If that does not work, go to the identical location in Settings and uninstall Microsoft Mahjong. Restart the PC. Reinstall the sport from the Microsoft Retailer (tinyurl.com/yeyuh8f4). Restart the PC.If that does not work, you may troubleshoot the premium Mahjong app by following the directions at Microsoft Informal Video games (see tinyurl.com/2p8zy2js).
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